General Terms and Conditions

1. Scope
The following General Terms and Conditions shall be applicable to all orders placed through our online shop.

2. Parties to the agreement, customer service
The purchase agreement is concluded with Komar Products GmbH & Co. KG. You can find more information about our company under Legal Details. If you have any questions, complaints or objections, please contact our Customer Service on Tel.: +49(0)8031/40689-0.

3. Conclusion of agreement
By presenting products in the online shop, we make you a binding offer to conclude an agreement for these items. The agreement is deemed to be concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. You will receive another confirmation by e-mail immediately after you have sent your order.

For the agreement to be effective, the order procedure must be concluded and the order sent.

4. Delivery costs
Delivery costs must be added to the indicated product prices. For details about delivery costs, see individual products.

5. Payment
Payment can be made by PayPal, credit card, or by prepayment.

You are paying the invoiced amount using the online provider PayPal. You must be registered or register here, legitimise yourself with your login data and confirm the order to pay us (unless this is a guest access). Further instructions are given during the order procedure.

6. Collection by customer
We only deliver by dispatch. It is unfortunately not possible for you to collect goods yourself.

7. Packing station
We do not deliver to packing stations.

8. Retention of ownership
The goods shall remain our property until they have been paid in full.

9. Transport damage
If goods are delivered with obvious transport damage, please inform the delivery company about this damage without delay and contact us immediately. Failure to file a complaint or contact us has no effect on your legal rights or their enforcement, in particular warranty claims. However, you help us assert our own claims against the carrier or transport insurance.

10. Storage of agreement text
We save the agreement text and send you the order details and our General Terms and Conditions by e-mail. You can read and download our General Terms and Conditions from this website at any time. Previous orders can be viewed through our customer login.

11. Agreement language
The language used to conclude the agreement is German.